15th May 2026
Direct Debit Payments Update
Due to a change of our account with our secure direct debit payment partners GoCardless, we kindly request all clients who pay by direct debit to create a new mandate.
Full instructions on this process can be found at https://clients.engineroomtechnology.com/knowledgebase/35/How-to-set-up-payment-by-direct-debit-on-your-account.html
It only ...
27th May 2025
Contact Methods Update
As another quick reminder, to avoid delay, please check our updated contact information for all contact methods.
Contact Us - Updated
Please do not use any contact details on other domain names, e.g newstarmedia.co.uk. We will cease to monitor and then close these email accounts in near future, so please email help@engineroomtechnology.com for ...
14th Feb 2025
How to request support
We welcome support requests and enquiries from all our customers.
Please email to help@engineroomtechnology.com, or
Open a support ticket directly via your account at clients.engineroomtechnology.com
We look forward to hearing from you!
Support requests from third parties can only be accepted if the following are provided in writing by ...
6th Feb 2025
New clients area address and new support email address
As part of work to bring our branding under one domain name, we have changed the address for our clients area.
The new address is https://clients.engineroomtechnology.com.
To go with this, we have a new email address for support tickets and requests. Please email help@engineroomtechnology.com to open a support ticket.
