23rd Oct 2026
PHP vulnerabilities
Critical PHP vulnerabilities CVE-2026-109618 / CVE-2026-109619
With regard to the widely reported PHP vulnerabilities, we can confirm to customers that our web servers have been patched with the latest updates as recommended by PHP to guard against these vulnerabilities.
A range of features to assist with security are offered as part of all our ...
15th May 2026
Direct Debit Payments Update
Due to a change of our account with our secure direct debit payment partners GoCardless, we kindly request all clients who pay by direct debit to create a new mandate.
Full instructions on this process can be found at https://clients.engineroomtechnology.com/knowledgebase/35/How-to-set-up-payment-by-direct-debit-on-your-account.html
It only ...
27th May 2025
Contact Methods Update
As another quick reminder, to avoid delay, please check our updated contact information for all contact methods.
Contact Us - Updated
Please do not use any contact details on other domain names, e.g newstarmedia.co.uk. We will cease to monitor and then close these email accounts in near future, so please email help@engineroomtechnology.com for ...
14th Feb 2025
How to request support
We welcome support requests and enquiries from all our customers.
Please email to help@engineroomtechnology.com, or
Open a support ticket directly via your account at clients.engineroomtechnology.com
We look forward to hearing from you!
Support requests from third parties can only be accepted if the following are provided in writing by ...
