Articles

Add an autoresponder

Log in to your cPanel - details are issued when you create a new account with us. Once logged...
Change the quota on an email account

Each email account has a quota, i.e. a maximum amount of disk space which is allocated for its...
Check email software is using correct server settings

To check that your email software is using the correct settings for incoming and outgoing email...
Email Deliverability - SPF & DKIM Records

Improve email deliverability with SPF and DKIM To improve email deliverability and help avoid...
Email problems? Check your quota

A common problem we encounter is when a customer suddenly finds their email has stopped working....
Example of email settings, correctly configured on Outlook (Office 365)

The following screenshots illustrate a correctly configured account using IMAP on Outlook (Office...
How to access webmail

We provide webmail services as part of your cPanel hosting control panel. This allows you to...
How to add an email account on cPanel

We offer two ways to add an email account via your cPanel hosting account. These are general...
How to add an email account to Office 365 Outlook

Log in to your account at https://clients.engineroomtechnology.com to access your email user...
How to adjust the disk quota for an email account

You may find email is not reaching you if your mailbox is full.To adjust the quota for an email...
How to blacklist an email address or domain name

To blacklist an email address or domain name so that it is always either sent to the spam box or...
How to change email password on cPanel

We offer two ways to change your email password via your cPanel hosting account. These are...
How to delete an email account in cPanel

We offer two ways to close (i.e. delete) an email account via your cPanel hosting account....
How to reduce or delete Spam in cPanel

Please follow the following steps to use the Spam Filters provided with your cPanel account, to...
How to whitelist an email address or domain name

To whitelist an email address or domain name so that it is always delivered and is not checked...
Mail for Windows 10 Email Set up

Add Engine Room email account to Mail for Windows 10 Open Mail and either choose Add Account...
Manage your email quota

Disk space in your hosting account available to store website files and email is limited in two...
Mozilla Thunderbird Email Set-Up

If you do not have an existing account on Thunderbird  read from ‘Accounts’ in bold (it will be...
Outlook (2010/2013) Email Set-Up

Open Outlook > go to File > Info > 'Add Account': Here a box will pop up titled 'Add...
Outlook 365 Email Set up (video)
Samsung Galaxy Email Set-Up

To set up email on your Samsung Galaxy open your phones settings then go to:Accounts > Add...
Set up email on Apple iPhone or iPad (video)
Set up email on Samsung Android phone (video)
Troubleshoot email delivery problems

Identify Delivery Problems In the event that emails either to or from your account are not being...
iPhone/iPad Email Set-Up

Note - these instructions apply to versions of iOS prior to iOS 10 To set up a new email account...